Although parts have been standardised there are still differences in design that are specific to each manufacturer and user. These differences may lower the product lifetime significantly or even damage your machine.

That's the reason you should always contact the “OEM”
The “OEM” is the Original Equipment Manufacturer.

What advantages are offered by the “OEM”?

The OEM has the best product knowledge. When time is short and demands on production are high he is able to carry out repairs correctly, routinely and quickly.

• He can make a quick and precise diagnosis of the malfunction.
• He knows about changes and improvements to products.
• He not only exchanges components but he also determines why they are worn or defective.
• He uses original parts and accessories which have gone through rigid quality checks.
• For persistant problems he has the back up of the entire company, i.e. Aerzen's development, design, manufacture and testing departments.
• He accepts responsibility for his work, backed by warranties and performance standards.